Support for Offering Helper is provided as a paid service, in the form of a support contract. With a support contract you pay one yearly fee to receive support. This option also entitles you to download and install upgrades to Offering Helper. Please note that you are not obligated to renew your contract each year. The software will continue to work even after the support contract expires.
You can purchase your support contract in the Offering Helper Store.
Remote Screen Access
Support personnel may direct you to download and run a remote screen sharing program which allows the support person to see your screen and manipulate your computer. You can access this program here.